Frequently Asked Questions

Welcome! Here are some answers to questions we often hear. If yours isn’t here, feel free to reach out. We are happy to help!

1. What kinds of issues do you help with?

Our therapists work with kids, teens, adults, couples, families, and professionals facing anxiety, trauma, depression, addiction, burnout, and major life changes. If life feels heavy, overwhelming, or just plain tricky, we’re here to help you find a way forward.

2. What kinds of therapy do you use?

Our therapists offer a variety of evidence-based therapies tailored to each client’s unique needs, including:

• Acceptance and Commitment Therapy (ACT): Helps clients manage difficult thoughts and feelings while focusing on what matters most to them.

• Adlerian Play Therapy: Helps children express feelings, build confidence, develop problem-solving skills, and improve behavior through play.

• Cognitive Behavioral Therapy (CBT): Helps clients identify and change unhelpful thoughts and behaviors while developing healthier coping skills and ways of responding to challenges.

• Dialectical Behavior Therapy (DBT): Helps clients manage strong emotions, cope with stress, and build healthier relationships.

• Eye Movement Desensitization and Reprocessing (EMDR): Helps clients process difficult or traumatic experiences and reduce the impact they have on daily life.

• Justice-Involved Mental Health: Provides support for individuals who are involved with the legal or justice system, with a focus on mental health, coping skills, personal growth, and building a healthier path forward.

• Motivational Interviewing (MI): Helps you explore your goals, identify what motivates you, and make meaningful changes at a pace that feels right for you.

• Parent-Child Interaction Therapy (PCIT): Helps children and caregivers strengthen their relationship, improve communication, and develop positive strategies for managing challenging behaviors.

• Perinatal Mood & Anxiety Disorders (PMAD): Supports individuals experiencing emotional challenges during pregnancy and after childbirth, including anxiety, depression, and difficulties adjusting to parenthood.

• Solution-Focused Therapy: Helps clients identify their strengths, build on what is already working, and create practical steps toward their goals.

Our goal is to connect you with the therapist and therapeutic approach that best fits your needs. Together, we’ll find an approach that feels right for you or your child, moving at your pace and focusing on what truly helps.

3. Do you offer Telehealth sessions?

Yes! All therapy sessions are conducted online through secure, HIPAA-compliant video platforms, allowing you to receive support from wherever you feel most comfortable.

4. How does Telehealth work?

Once you schedule an appointment with one of our therapists, you’ll receive a secure link via email before your session. You can join your session using a computer, tablet, or smartphone. All you need is a private space and a stable internet connection. For legal and safety reasons, you must be located within Iowa during your therapy session. You should not be driving or operating machinery while attending therapy. If you have questions about using the technology, our team is happy to help you get comfortable with the process before your first session.

5. How do I schedule an appointment?

Getting started is easy! Click the Book Now button in the top right-hand corner of our website. You can also call (319) 669-8871 or use the contact form on our website. We’ll help you find the therapist who is the best fit for your needs and schedule an intake session to get started.

6. What if I need to cancel or reschedule?

Life happens! If you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance.

Cancellations made with less than 24 hours’ notice are subject to a $100 late cancellation fee. No-shows are charged the full session fee of $200. These fees are charged to the card on file after a missed or late-cancelled session. This policy helps us honor the time our therapists set aside for your care and planning.

7. Do you accept insurance?

We accept several insurance plans and also work with private-pay and out-of-network clients. Private-pay and out-of-network clients pay at the time of service and may be able to submit claims to their insurance company for reimbursement. Because insurance coverage can vary, we encourage you to contact our office with questions about your specific plan and benefits.

8. Why is therapy an investment in myself?

Therapy is more than just a weekly session. It’s dedicated time to understand yourself, build coping skills, heal old wounds, strengthen relationships, and create a healthier future. Think of it as self-care with a side of expert guidance. While therapy is an investment, many clients find it becomes one of the most valuable investments they make in their mental and emotional well-being. Your growth and healing are worth it.

9. What should I expect during my first session?

Your intake session is an opportunity for you and your therapist to get to know each other, discuss what brings you to therapy, identify your goals, and begin creating a plan tailored to your needs. It’s also a chance for you to ask questions, learn more about your therapist’s approach, and get comfortable with the therapy process. Finding the right therapist is important, and we want you to feel heard, supported, and comfortable from the beginning.

10. What if I’m feeling a crisis or an emergency?

If you are experiencing a mental health crisis or need immediate help, please call 911 or go to your nearest emergency room.

You can also call or text the 988 Suicide & Crisis Lifeline by dialing 988. The Crisis Text Line can be reached by texting HOME to 741741. These crisis services are available 24/7.

Our practice is not a crisis or emergency service, so please use emergency resources when you need immediate assistance.